Welcome to the Arabian Scent Help Center. We believe in total transparency. Below you will find detailed answers to the most common questions regarding our luxury fragrances, shipping, and policies.
1. Shipping & Delivery
Q: Where do you ship?
A: Currently, we ship exclusively within the United States. We do not offer international shipping at this time to ensure the fastest delivery for our domestic customers.
Q: How much does shipping cost?
A: We offer a simple flat rate shipping of $6.99 USD on all orders across the USA.
Q: How long will it take to receive my order?
A: Our standard processing time is 1-2 business days (Monday–Friday). Once shipped, delivery typically takes 2-3 business days (Monday–Friday). Total estimated delivery time is 3-5 business days (Monday–Friday).
Q: What is your order cut-off time?
A: Orders placed before 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) will be processed the same business day. Orders placed after this time or on weekends/holidays will be processed the next business day.
Q: How can I track my package?
A: Once dispatched, you will receive a shipping confirmation email with a tracking number (USPS or UPS) within 24–48 hours.
2. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex, Discover, Diners Club, and JCB) and digital wallets, including PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Yes. Our store is PCI DSS compliant and uses 256-bit SSL encryption to ensure your payment details are always protected and never stored on our servers.
Q: Can I change my shipping address after placing an order?
A: Address changes are only possible within the first 24 hours. Once a tracking number is generated, we cannot redirect the package.
Q: Why was I charged sales tax?
A: As a registered U.S. business (MahazZahid LLC), we are legally required to collect sales tax based on your delivery address in states where we have a tax nexus.
3. Returns, Refunds & Cancellations
Q: What is your return window?
A: We offer a 14-day return policy for unused and unopened items in their original packaging.
Q: Do you charge a restocking fee?
A: No, we do not charge any restocking fees for eligible returns.
Q: How long does it take to get a refund?
A: Once your return is approved, the refund is processed to your original payment method within 7 business days (Monday–Friday).
Q: Can I cancel my order?
A: Yes, cancellation requests must be made within 24 hours of order placement. Contact info@royaloudusa.com immediately.
4. Product Authenticity & Care
Q: Are your fragrances authentic?
A: 100% Yes. Arabian Scent guarantees that all products are authentic, sourced directly from authorized distributors or the original manufacturers.
Q: How should I store my oud and perfumes?
A: Store your bottles in a cool, dry place away from direct sunlight and extreme temperature changes to preserve the scent's longevity.
Q: Are your products safe for sensitive skin?
A: While we use premium ingredients, we highly recommend performing a patch test on a small area of skin before full application.
5. Privacy & Security
Q: Do you sell my personal data?
A: No. We value your privacy and do not sell your personal information. We are fully compliant with CCPA/CPRA regulations.
Q: What if my tracking says "Delivered," but I haven't received it?
A: Please check with neighbors or building management first. If still missing, contact the carrier (USPS/UPS) directly. Arabian Scent is not responsible for stolen packages after confirmed delivery.
6. Customer Support
Q: How can I contact you?
A: We are here to help! You can reach us via:
Arabian Scent, owned and operated by MahazZahid LLC
Legal Entity Name: MahazZahid LLC
Company Registration Number: 1120412
EIN: 41-2546545
Registered Address: 1689 Arden Way, Suite 1167, Sacramento, CA, 95815, USA
Phone: +1 916 213 9499
E-mail: info@royaloudusa.com
Live Chat: Available on the website
Business Hours: 9:00 AM to 6:00 PM (Monday–Friday), (GMT-08:00) Pacific Standard Time (Los Angeles)